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Chip Bell

Best-Selling Author, Customer Loyalty, Innovation & Leadership Expert

Speaker's Fee Range : $10,000 - $20,000
Travels From :   GA

  Topics

Customer Service Innovation Strategic Planning Best-Selling Author Future Trends Military/Veteran Sales Marketing Peak Performance Consumer Trends

  Books

  Chip Bell Profile

Chip R. Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today's picky, fickle, vocal and "all about me" customers.

Dr. Bell's keynotes reveal the best practices from the organizations leading the customer loyalty charge, giving audience's powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience needs and challenges.

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Chip Bell Profile
Chip R. Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today's picky, fickle, vocal and "all about me" customers.

Dr. Bell's keynotes reveal the best practices from the organizations leading the customer loyalty charge, giving audience's powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience needs and challenges.

He is considered a world-renowned authority on customer loyalty and service innovation. In fact, for the sixth year in a row, Global Gurus ranked him in 2020 in the top three keynote speakers in the world on customer service. He has appeared live on CNN, CNBC, CNN, Fox Business, Bloomberg TV, ABC, NPR Radio and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc. magazine, Wall Street Journal, USA Today, CEO Magazine, Money Magazine, CEO World, and Entrepreneur magazine.

Dr. Bell has authored numerous national best-selling books including: The 9½ Principles of Innovative Service; Wired and Dangerous: How Your Customers Have Changed and What to Do about It, Managing Knock Your Socks off Service, Customers as Partners; Magnetic Service; Take Their Breath Away: How Imaginative Service Creates Devoted Customers; Sprinkles: Creating Awesome Experiences Through Innovative Service; and Kaleidoscope: Delivering Innovative Service That Sparkles.

His newest book is the best-selling Inside Your Customer's Imagination released Fall 2020. His books have won major awards including the 2017 Best Book Award in the business category. His books have been endorsed by the CEO or presidents of such companies as Zappos, Starbucks, Four Seasons Hotels, Ritz-Carlton Hotels, Build-A-Bear Workshops, JetBlue, Marriott, Ultimate Software, WestRock, Chick-fil-A, Wolfgang Puck Worldwide, Morgan Stanley, IHG, Nationwide, Wendy's, Dell Computer, Kimpton Hotels and Southwest Airlines.

His training programs have won numerous awards. These include "Delivering Innovative Service" with a 2016 Best Classroom program awarded by HR.com and "Service Unleashed," winner of a prestigious 2018 Stevie award.

Innovative Service

  Chip Bell Talk Titles

Innovative Service

Innovative Service
Strategies for Increasing Growth and Profits
Value-added service is a dead-end street! As margins get more challenging, taking what customers expect and just adding more is not the best path to growth and profits! Today's winners focus on value-unique—creating those unexpected, simple but inventive ways to take the customer's breath away. Based on Chip's best-selling, award-winning books Take Their Breath Away and Sprinkles: Creating Awesome Experiences Through Innovative Service this exciting, revolutionary and paradigm-bending keynote has gotten raving reviews from audiences around the world for arming attendees with unique examples, practical tools, and memorable principles.

Seriously Sparkly Service

Seriously Sparkly Service
Creating Profoundly Remarkable Experiences
Recall the absolutely best customer service experience of your entire life. What were the features of this profoundly remarkable memory? Today's customers do not talk (remark) or tweet about good service; only experiences they find unique, special, and ingenious. Research shows value-added delight (taking what customers expect and adding more) will not provide a solid ROI. But, value-unique (delivering an unexpected, compelling surprise) creates animated advocates and fuels bottom line impact. Based on Bell's newest best-selling book, Kaleidoscope: Delivering Innovative Service That Sparkles, this high-energy session provides the tools, tips and techniques for leading and delivering innovative service that sparkles.

Customers as Partners

Customers as Partners
Building Profitable Professional Relationships That Last
Successful organizations have learned that business growth comes through customer retention—those customers how remain loyal over time. Whether serving B2B clients, B2C customers or internal colleagues down the hall, a partnership relationship can be the powerful tie that binds. It is the foundation for bigger share of wallet, greater trust, greater advocacy, and superior bottom line results. Based on Chip's international best-selling book, Customers as Partners, this keynote was delivered to 1500 store managers and company leaders.

Leading a Customer-Centric Operation

Leading a Customer-Centric Operation
Operations that put customers in the center of planning and execution attract the best employees and retain the best customers. Chip Bell has worked with many of the most customer-centric operations including The Ritz-Carlton Hotel, USAA, AMEX, Cadillac, Marriott, True Value, Southwest Airlines, Harley-Davidson and shares the secrets of what makes them so successful. Based on Chip's best-selling book, Wired and Dangerous: How Your Customers Have Changed and What to Do About It, this keynote was delivered to over a 1000 store managers and company leaders.

  Topics

Customer Service Innovation Strategic Planning Best-Selling Author Future Trends Military/Veteran Sales Marketing Peak Performance Consumer Trends

  Books

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