Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
This book was written as a journey to help you understand and compare your performance with the decisions that have created cult companies. It gives you an...
Getting Past Lip Service to Passionate Action
Drawing on her first-hand experience at top companies as diverse as Lands' End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrit...
Jeanne Bliss helps companies and people become the best version of themselves. She guides them to define, build and live the behaviors and actions that will fuse customers to them, and ultimately create deep and memorable relationships.
Creating these deeper bonds has been Jeanne's singular mission for over 35 years. First, as the inaugural Chief Customer Officer at Lands' End, Coldwell Banker, Allstate and Microsoft Corporations. Then since 2002, guiding over 20,000 leaders around the world to understand that improving lives should be their most important strategic vision. She has shepherded a whole new breed of leader into the marketplace prepared to lead this change through her pioneering years as a practitioner, experience coaching global leaders, her four game-changing books, and as cofounder of the Customer Experience Professional's association.
How to Build Your Customer-Driven Growth Engine
A Customer Experience Roadmap to Transform Your Business and Culture
Chief Customer Officer 2.0 gives you a proven framework that has launched and advanced the customer experience transformation ...
Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
This book was written as a journey to help you understand and compare your performance with the decisions that have created cult companies. It gives you an immediate underst...
Getting Past Lip Service to Passionate Action
Drawing on her first-hand experience at top companies as diverse as Lands' End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, an...
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