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Robert Richman

Culture Architect & Keynote Speaker

Speaker's Fee Range : Contact Goodman Speakers for Fee
Travels From :   CA

  Topics

Customer Service Entrepreneur Corporate Culture Branding Marketing Strategic Planning Social Media Team Building Leadership Public Relations Empowerment Change Innovation Executive Coachin... Employee Engageme...

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  Robert Richman Profile

Robert Richman is a culture architect and author of the upcoming Culture Blueprint. Robert launched and built Zappos Insights, the Zappos Family company dedicated to helping businesses with their cultures. As an intrapreneur within Zappos.com, Robert built the business model from a proof of a concept web site, to a thriving multi-million dollar business helping over 1000 people every month. Business leaders, managers and entrepreneurs now take the Zappos Insights training to discover how a workplace can help people grow, inspire amazing service, and ultimately drive revenue.

Previous to joining Zappos, Robert developed digital marketing strategies for brands including Tony Robbins, Sony, Billboard, and best-selling business authors. Robert co-founded the Affinity Lab, a collaborative workspace for entrepreneurs that continues to graduate over 150 businesses in Washington, DC. He is also a Georgetown-trained leadership coach, delivers keynote speeches on company culture, and advises leaders how to create self-sustaining cultures in their own organizations.

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Robert Richman Profile
Robert Richman is a culture architect and author of the upcoming Culture Blueprint. Robert launched and built Zappos Insights, the Zappos Family company dedicated to helping businesses with their cultures. As an intrapreneur within Zappos.com, Robert built the business model from a proof of a concept web site, to a thriving multi-million dollar business helping over 1000 people every month. Business leaders, managers and entrepreneurs now take the Zappos Insights training to discover how a workplace can help people grow, inspire amazing service, and ultimately drive revenue.

Previous to joining Zappos, Robert developed digital marketing strategies for brands including Tony Robbins, Sony, Billboard, and best-selling business authors. Robert co-founded the Affinity Lab, a collaborative workspace for entrepreneurs that continues to graduate over 150 businesses in Washington, DC. He is also a Georgetown-trained leadership coach, delivers keynote speeches on company culture, and advises leaders how to create self-sustaining cultures in their own organizations.

  Robert Richman Talk Titles

Developing an Outstanding Culture

Developing an Outstanding Culture
After sharing stories of what makes for an amazing culture where people love to work while driving results, Robert opens up the audience`s eyes to what culture really is and how it works. Sharing this view of "The Matrix" behind what`s really driving the company, Robert shows how culture change can actually happen immediately, by demonstrating how the culture of the room can change in a moment. Now that the audience understands the power of culture, how it works, and how it can change, Robert leaves the group with three high leverage tools that can be used immediately to create long-term change.

WOWing with Customer Service

WOWing with Customer Service
Robert starts by sharing a brief history of customer service so that everyone knows how we got to this historic moment in time where the customer is truly driving the economy. At this point everyone realizes the value of service and the severity of what will happen if everyone in the company does not view it as their job. Next Robert shares a service framework model that can be used to design any customer experience in a way that guides all employees and yet honors the artistry that is necessary for every interaction. People walk away feeling inspired by what service can not only do for the customers, but for their own every day experience.

The Values-Based Company

The Values-Based Company
Values-based companies have employees who manage and motivate themselves. Robert shares stories of the strength of the core values at Zappos.com, then shares the science behind why they work so well. Once you learn the secrets behind how values work, Robert then takes the group through a process of becoming familiar with their own core values. Lastly, Robert leaves the group with a process to use in discovering and then implementing the values across the organization.

Employee Engagement

Employee Engagement
Engaged employees are productive, efficient, have a great time, and stay for decades. This means low turnover, and highly motivated employees you don`t have to micro manage. Robert shares his experiences from Zappos (A company that became the #6 Best Place to Work in America). He then shares the key to how engagement works and gives the audience a model they can use to immediately create their own engagement programs that can be implemented right when they return to the office.

Other Titles

Other Titles
The Key to Empowerment:
So many managers are frustrated because they believe they are empowering their employees, and yet their people are not acting on it. Robert reveals the secret to why empowerment today does not work, and replaces it with a model that they can use to drive innovation and ultimately satisfy every customer.

Game-Changing Innovation:
Innovate or die. The pace of change has become so rapid that even the best products today may not be here tomorrow (Tivo has stayed around as a word, but not as a brand). The companies that understand what their brands are truly about will channel that power into their new products and services and remain the champions. Robert shares the counter intuitive principles that actually drive innovation, leaving audiences inspired to take a new approach that is not only inspiring, but a lot more fun.

  Topics

Customer Service Entrepreneur Corporate Culture Branding Marketing Strategic Planning Social Media Team Building Leadership Public Relations Empowerment Change Innovation Executive Coachin... Employee Engageme...

More topics

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