How Mindset & Culture Lead to Profit & Performance
Program Focus: Mindset, Company Culture, Sales Growth, Customer Experience, Life Balance

In a busy work environment, it's easy to get so caught up in tactics and everything that needs to be done that you forget about your individual mindset and the collective culture of your organization. But these human elements are the very things that separate the average from the extraordinary. To operate in a way that makes the most impact and ultimately, the most money, your culture must excel in three critical areas: the way people think, the way they lead, and the way they serve.

In this engaging, practical keynote program, Scott will show you how to:

THINK like a high performer. Take control of your brain to ensure your mindset is an asset to the organization, not a detriment.

LEAD in a way that promotes both the skill set and mindset of individual team members while also uniting them into a proud, loyal, and collaborative workforce that genuinely wants the best for the organization and the people it serves.

SERVE customers and the community by creating emotionally satisfying experiences that will quickly produce referrals and loyal repeat business.

The Simple Coaching Method for Making Employees Great
Program Focus: Team Building, Leadership, Cultural Transformation, Employee Engagement, Coaching

Do you struggle with underperforming team members? Are attempts to motivate them failing to produce results? Would you like to spend less time "dealing with employees" and more time growing your bottom line?

Discover 30-Second Leadership, a field-tested management program that has leaders raving! Rooted in real-world experience, this simple, hard skills coaching system will show you how to quickly diagnose an employee's work performance and prescribe the best corresponding coaching method to boost results and shift employee mindset and productivity in the workplace.

Whether you are a small business owner or a front-runner in a large corporation, if you manage other people, 30-Second Leadership will provide you with immediate, powerful and lasting results.

The Human Factors of RESILIENCE & RESULTS
Program Focus: Motivation, Success, Culture, Mindset, Peak Performance, Overcoming Adversity, Change

This uplifting, content-rich program inspires attendees to embrace change, upgrade workplace performance and offers practical takeaways that immediately translate into actionable results.

Scott will teach your organization the three factors that determine outcome in any business situation. He'll outline the difference between problem-solving and resiliency, and share five strategies for living and working with more strength and courage. Finally, he'll explain how your group can create a culture of support and inclusiveness, so organizations thrive as a whole. This program is filled with actionable strategies, impactful stories and practical life lessons that will give your team lasting strength and inspiration.

Available as a keynote, breakout or half-day session, this customized program is perfect for leadership and management teams, front-line employees and is also a popular choice for all-hands meetings.

How to Create Customer Experiences People Remember, Talk About & Want to Repeat
PROGRAM FOCUS: Customer Experience, Sales, Client Loyalty, Competition, Mindset

Do you want more transactions and bigger tickets? Do you want to outperform your competition without having to out-advertise them? Are you ready to turn your customers into raving fans?

When you focus less on what customers get and more on how customers feel, every transaction will become a marketing opportunity; make them feel great and they'll do your marketing for you.

If you're ready to learn how TOP business operators stay in the winner's circle, this presentation is for you. Scott gives you powerful tools to create a service culture that grows loyalty and word-of-mouth and translates success into bigger ticket sales. He'll show you how to replace robotic customer service practices with unforgettable experiences that ensure customers remember you, talk about you and can't wait to come back.

• NEXT-LEVEL Sales: The Optimized Mindset of High-Performing Sales Reps
PROGRAM FOCUS: Agency Growth, Sales, Mindset, Peak Performance

The sales process is an emotionally charged experience. When expectations aren't met, profits drop, clients complain or claims soar, sales agents feel it. These feelings cause sales reps to draw incorrect conclusions, lose trust, and panic. Often, they talk to each other, reinforcing their fears and mistrust of the corporate team.

While sales managers often note how a sales rep's mindset can directly impact their business execution, rarely is there any meaningful discussion or training around the human factors that so clearly influence performance.

Great sales organizations know they need to go beyond teaching hard skills and also support soft skills training for their agents and employees. This results in higher retention and will produce a system of sales reps who are as confident as they are competent.

NEXT-LEVEL Sales will give your group the encouragement and tools they need to work at a higher level. They'll learn to look at business circumstances objectively without allowing emotions to cloud judgement and adversely impact sales.

• The Wealthy Franchisee: Game-Changing Steps to Grow Your Business and Become a Wealthier (and Healthier) Franchisee
KEYNOTE FOCUS: Business Growth, Mindset, Motivation, Peak Performance

Get ready to achieve breakthrough performance and growth! In Scott's signature and most-requested keynote, he will share with you how to transform your business from average to extraordinary. Scott helps franchisees think, lead and serve at a higher level. With over 10 years as an award-winning, multi-unit franchisee and coach for countless brands, he will show you HOW top franchisees achieve consistent, profitable results (beyond doing more marketing and finding better employees).

Get out of your head and get into your business so you can:
• Increase productivity, efficiency and streamline operations
• Build MORE WEALTH from the operation you already have
• Make smarter business decisions with more strategy and less emotion
• Inspire employees and delight customers
• Reduce stress, maintain a healthier lifestyle and have more fun running your business.