Build Rapport, Relationships and Connect with Customers and Co-workers

Building a "WOW" Customer Experience

Put Power, Punch and Pizzazz into Your Presentations

What it is and how to use it – 5 keys to success
The reality of organizations today is that everything is changing faster than ever before. Everyone is doing more with less and in this fast paced and chaotic world communication breaks down, people are on edge, "niceties" get lost and relationships suffer.

It's not enough just to be technically and intellectually competent anymore.

We must be able to manage ourselves and our emotions and be aware of and understand others.

This session by Arnold Sanow, author of the critically acclaimed book, "Get Along with Anyone, Anytime, Anywhere … 8 keys to creating enduring connections with customers, co-workers – even kids!" works with leaders and teams to improve the challenges and concerns leaders and team members face relating to building stronger customer and workplace communication, emotional intelligence, everyday interactions and relationships will show you how to improve your emotional intelligence skills and positively manage emotions in yourself, in others and in groups.

By applying emotional intelligence to everyday situations participants will build better relationships, get along, build cooperation, be more effective in persuading motivating and influencing, manage conflict and build a more positive, productive and profitable organization

We will specifically focus on the 5 elements that encompass emotional intelligence:
• Self-Awareness
• Self-Regulation
• Self-Motivation
• Empathy
• Effective Relationships

Don`t Just Survive... Thrive!

To stand out in today's competitive environment we will look at the proven characteristics, traits and competencies that are essential to not only survive … but thrive!

The bottom line is to be successful only 15% of your success will be due to your technical skills and 85% to your communication, people skills and your ability to get along with others.

This session is tailored for each client and some or all of the competencies below will be discussed based on the clients challenges, needs and concerns.

We will cover such topics such as:
• 7 ways to boost your likeability IQ
• #1 key to enhance your popularity
• How to build instant rapport and connect with anyone
• Assessing your ability to Get Along with Anyone, Anytime, Anywhere
• Applying active listening techniques
• 5 ways to overcome speakers anxiety
• 3 techniques to be more engaging and keeping people interested in your conversations
• How to SOFTEN your image (body language) to make you more approachable, likable and trustworthy
• Eliminating the words and language that derail positive connections
• 6 ways to increase your happiness and well being
• How to say "NO" and talk to others in a nice way
• Identify the top 10 acts of rudeness
• 3 guidelines to keep your attitude adjusted at all times
• Understanding your communication style and how to adapt it to build rapport, relationships, persuade, motivate and influence others

Teams that Work... Transform Groups into Teams

Winning Networking Strategies Through Personal Branding

Relationship Selling -- Build Win-Win Relationships One Person at a Time

Getting to Yes... Boost Your Power of Persuasion

Reducing and Resolving Conflicts... It Starts with You!

Entrepreneur Boot Camp... Secrets of Successful Entrepreneurs

Managing Chaos

Developing a Winning Marketing Plan and Strategy

Marketing Boot Camp Tools, Techniques and Strategies to Boost Your Bottom Line!

Team building and Leadership techniques & Strategies in these Changing Times

Communicate Like A Pro - Boost Your Communication IQ!