In the spring of 1986, Pike Place Fish Company in Seattle's Public Market was on the verge of bankruptcy. In addition to his retail store, the owner, John Yokoyama, had started a wholesale fish operation and within a very short time had gone deeply into debt. About that time, an old friend, Karen Bergquist, introduced John to her husband, Jim Bergquist, who happened to be the owner of bizFutures - a company that offered business coaching. Jim proposed that John use his service to get his company back on track and beyond that, to create an extraordinary future. John accepted and here's what happened...
Jim began coaching John and the fishmongers in developing an empowering company culture. One of the first steps for Pike Place Fish was to create a vision of the future that inspired them. The fishmongers were inspired by the prospect of being "World Famous - in a way that makes a profound difference for people." Then began the work of "unfolding their vision" by learning how to be the vision everyday. Along the way they have discovered how to communicate effectively and how to coach in a way that leaves their team members empowered. They've discovered what it really means to make a difference for the people they serve. They've also learned what it takes to break records and to go beyond what everyone thought was possible.
Loving What You Do
Beyond Customer Service