7 Smart Strategies to Staff, Engage, Develop and Lead Your Front-Line Crew & Managers
Every leader is dealing with staffing, turnover, retention and employee engagement issues. Some blame external factors for the lack of employees but enlightened organizations looked in the mirror instead and reassessed how they hire, how they onboard, how they train, and how store and department managers can better lead and engage their hourly teams daily. The truth is that most of our recruiting, hiring, and development processes were designed to find a different employee decades ago. A fresh new approach is necessary. This program identifies the strategies behind the best places to work in North America in 2023 and shows you how to apply those creative leadership strategies in your stores, markets and company. Instead of yearning for "normal", smart leaders reach for better instead, creating people-centric workplaces driven by dynamic new leadership skillsets and mindsets in their management and hourly teams. Here's what we'll learn in this fun and detailed presentation:

• How the best managers set up every shift for success
• How to identify and resolve your talent and training gaps on a store-by-store basis
• How the best companies find and hire coachable people
• Why the Employee Experience must match the Customer Experience
• What "better service" means in 2023
• The 5 best demonstrated practices for building a dynamic workplace culture and hospitality-driven team
• The 3 best ways to onboard new employees (and the 3 mistakes to avoid)
• The 5 core deliverables that improves employee retention and tenure
• The two types of training methods proven most effective in 2023
• How leadership has changed since 2020 and what it will look like in 2024

The hiring and retention process is breaking down because we designed our hiring and training processes for a time that is long past and for an employee that no longer exists. Get your team up-to-date and aligned with fresh insight into employee engagement and situational leadership.

Delivered in Keynote (2 hours or less} or half-day formats. Also available in Zoom/Teams/Webinar 90 minute format.

The 7 Stages of Building High-Performing Brands, Businesses and Teams Across Markets.
This program is based on our best-selling book (over 240,000 copies sold) and features best demonstrated practices in 2023 from over 1500 Area Managers, multiunit franchisees, franchise business consultants, and Regional VPs/Directors, including brand new insight, research and feedback from post-pandemic leaders. Your audience will learn how to master the 7 stages of Multiunit Leadership growth and development, how to effectively manage and execute multiple priorities, how to conduct high-impact store and department visits that get measurable results, how to find, develop and retain high-performing managers and crew, how to excel at strategic thinking and how to create more focused, productive and profitable store teams. We examine the changing role of Multiunit Leadership from every angle: digital literacy, staffing issues, multicultural and multigenerational workforces, and technology transformation. The workshop shares specific creative strategies and tactics to build stronger teams, generate more sales, develop better unit managers, and engage and inspire hourly team performance. We'll also focus on ways to apply best demonstrated practices in time management and setting priorities. We'll integrate your goals, culture and focus into the program and customize it for the results you want to achieve.

Delivered in Webinar, Keynote, full-day or half-day formats.