As one of the first Customer Experience Officers (CXO) in the country, Ingrid Lindberg has been a pioneer on the leading edge of customer experience for over 20 years. She’s partnered with numerous Fortune 500 companies across Finance, Healthcare, Packaged Goods and Retail, working to create differentiating customer experience strategies and cultures. She was awarded the prestigious Stevie Maverick of the Year for having the most impact on a company or industry. Ingrid has a record of energizing sales people, rallying senior and executive leadership teams, and driving customer experience improvements to expand companies’ growth and success. She is a plain talking, jargon free truth-teller who inspires everyone to do better for the customer. A tenacious daredevil who will show you that you, too, can make big change from any seat in any sized company.
Creating a Superhero Workforce: How to Cultivate your Team of Highly Engaged Employees
Stories and case studies showcase Ingrid’s proven techniques of how to create a culture of employees ready to help you drive change in your business. You’ll learn how to create a movement of thousands of employees that want to help you reach your business goals and you’ll leave laughing and inspired.
Motivating your Trendsetters
Engagement techniques to motivate your most culturally influential leadership—middle management. How to engage leaders in your strategy and get them fired up to help change the company.
Customer Experience Differentiation in a Highly Commoditized World
Customer Experience is the only differentiation left. Ingrid uses humor and facts from her 20 years as a business disrupter to teach audiences how they too, can transform a company by design. Learn about her proven framework of the three Cs of Customer Experience Strategy and Transformation: Culture, Competency, Credibility.
From Inside Out to Outside In - Becoming Customer Centric
So often companies fail to really look outside and listen to what their customers want. Learn how strategies on to transform companies to be better listeners—a key step on the road to being customer-centric. Ingrid has taken 200 year old financial services companies and health care companies (B2B) and made them into extremely profitable B2C consumer brands.