As one of the first Customer Experience Officers (CXO) in the country, Ingrid Lindberg has been a pioneer on the leading edge of customer experience for over 20 years. She’s partnered with numerous Fortune 500 companies across Finance, Healthcare, Packaged Goods and Retail, working to create differentiating customer experience strategies and cultures. She was awarded the prestigious Stevie Maverick of the Year for having the most impact on a company or industry. Ingrid has a record of energizing sales people, rallying senior and executive leadership teams, and driving customer experience improvements to expand companies’ growth and success. She is a plain talking, jargon free truth-teller who inspires everyone to do better for the customer. A tenacious daredevil who will show you that you, too, can make big change from any seat in any sized company.
Your voice matters. Raise it. Own it. Use it.
Ingrid Lindberg, Founder and CXO of Chief Customer, shares leadership insights and stories of her journey from contact center rep to CXO. While spending the majority of her career in male dominated industries – like finance and health care, she leveraged her voice in a way that created change and impact for her and other women leaders. She was the CMO of Ceridian Benefits in 2006 at the ripe old age of 32, then pioneered the title of CXO at Cigna in 2007 at age 33. Named a Woman to Watch in Business, she is the winner of the Stevie Maverick Award for her impact to health care and was named to the Global 40 Under 40 Marketers for her work to simplify health care.
Her inspiring story of transition to transformation is powerfully honest and details how she found her own unique voice. Ingrid highlights how she defined the importance of customer experience to the skepticism and roadblocks she faced along the way. She wraps up with insight into why women are at the forefront of the customer experience movement and provides actionable advice for other women on how to find, and use, their voice. Her presentation is humorous with a bit of self-deprecation that will entertain, teach, empower and inspire women.
Creating a Superhero Workforce: How to Cultivate your Team of Highly Engaged Employees
Stories and case studies showcase Ingrid’s proven techniques of how to create a culture of employees ready to help you drive change in your business. You’ll learn how to create a movement of thousands of employees that want to help you reach your business goals and you’ll leave laughing and inspired.
Customer Experience Differentiation in a Highly Commoditized World
Customer Experience is the only differentiation left. Ingrid uses humor and facts from her 20 years as a business disrupter to teach audiences how they too, can transform a company by design. Learn about her proven framework of the three Cs of Customer Experience Strategy and Transformation: Culture, Competency, Credibility.
From Inside Out to Outside In - Becoming Customer Centric
So often companies fail to really look outside and listen to what their customers want. Learn how strategies on to transform companies to be better listeners—a key step on the road to being customer-centric. Ingrid has taken 200 year old financial services companies and health care companies (B2B) and made them into extremely profitable B2C consumer brands.
How to Create a Customer Experience Strategy
Universal Truths of Customer Experience
UX Week 2014 - Full Talk
Why Customer Experience Matters
“I just want to say that your presentation was easily my favorite from Fiserv conference. Not only did I learn a lot about engaging the customer but honestly I learned some presentation skills that I plan to “borrow” myself”
“You were terrific and very effective in straightforwardly framing the challenges and opportunities the industry faces. I could hardly get through the crowd of enthusiastic attendees who expressed their appreciation for your remarks and excitement about how to attack the issues. As far as I’m concerned, it doesn’t get better than that.”
“a refreshing keynote by Ingrid Lindberg. “Brands who put their employees in the center are in a much better position to improve customer experience than the ones focusing on customers”.”