Cam Marston has impacted the way major corporations like American Express and Coca-Cola do business through his informative and engaging motivational speeches. Cam is the leading expert on the impact of generational characteristics and differences in the workplace and marketplace, and shares his secrets to success that many corporations say works! As an author, columnist, blogger, and lecturer, Marston analyzes the significant generational differences among Matures, Boomers, Xers, and Millennials. Cam enlivens audiences with his research, tales from the business world and attention-grabbing visuals that makes his message memorable.
The Gen-Savvy Financial Advisor
For decades financial services have focused on demographic groups that are now moving into and past retirement. The Matures (born 1945 and prior) and the Baby Boomers (born 1946 – 1964) are the generations that the financial services industry grew up with and their client relationships were defined by traditional business models. Now, new generations who have different economic and cultural experiences are moving into age ranges that make them prime markets for investments, retirement planning, insurance, and other financial services.
Cam Marston understands the attitudes and expectations of the upcoming generations and what they expect from service providers. He has learned how they buy, how they value different types of information, what their definition of “expert” is, how they apply it to financial advisors and what they want financial advisors to teach them. He understands their preferred methods of communications, which sales tools to use and how to use them effectively.
The next generation of financial services client has arrived. They will not tolerate being treated the same way their parents were treated. Learn what they want in this exciting and impactful presentation.
Four Generations in the Workplace
For the first time in history, four distinct generations — Matures, Boomers, Gen X-ers and Millennials — are employed side by side in the workplace. With differing values and seemingly incompatible views on leadership, these generations have stirred up unprecedented conflict in the business world. Effective management of this generational divide is vital to longevity and success. In fact, it is the most important demand your company can make of its leaders.
In this engaging presentation, Cam Marston teaches how each generation developed its core values, how that manifests in the workplace today, and why they can all not only operate alongside each other, but do so with extraordinary success. This program provides the generational insight, concrete examples and specific approaches to help frustrated managers build the individual connections needed to boost employee performance and retention.
As you will learn, the only common ground is the intensity with which each generation holds fast to its value systems. Understanding and respecting those generational biases are critical to bringing out the best in every employee.
Selling Across the Generations
The first rule of selling is steadfast: Know your customer. With four distinct generations playing active roles in the buying decisions of companies worldwide, that tenet is increasingly difficult to fulfill. It is no longer enough to be personable and knowledgeable about your product. Changing dynamics require changing strategies. To succeed in today’s business climate, you need to approach each buyer with an informed generational perspective — recognizing the underlying biases, values and expectations that pave the way to “yes”.
In this presentation, Cam Marston shows you how to identify subtle shifts that indicate upcoming leadership changes, create a fast and genuine connection with new customers, sell to your customer’s expectations, build trust between generations, and avoid communication pitfalls. Throughout the presentation, you will see how companies are effectively engaging generational marketing techniques to appeal to the unique decision-making traits of each generation and give you the understanding required to develop a solid sales process based on generational biases and business preferences.
Attracting and Retaining A New Generation of Employees
Human resources are the greatest assets of any business. But good talent is hard to find and even harder to keep. What do employees want? In today’s multi-generational workforce, Matures like rules and respect. Boomers want recognition and authority. Generation X wants openness and collegiality. Millennials want meaning and flexibility. Each generation has something to offer so every business needs to offer something to each generation.
Retaining employees is far more cost-effective than recruiting and training new ones. This presentation profiles each generation of employee – what will get them on the clock and what will keep them ticking. Cam Marston will help you adapt your recruiting and retention program to suit the ambitions and goals of each generation, choose from the best that each has to offer and realize the full return on investment in your workforce.
Recruiting, training, experience, and institutional memory make your employees your most valuable assets. Effective multi-generational hiring and retention efforts will help ensure that those assets keep working for you and not for someone else.