The Best of The Telephone Doctor
The compilation of 54 articles covers all aspects of customer service and are organized into four easy-to-reference sections: Customer service, telephone service, human resources tips and voice m...
How to Get Your Customers Swearing by You, Not at You
Faced with the challenge of developing effective customer service training? Not sure where to start? Whether you are a novice at the customer service game or an experienced facilitator, this book will make the development process fun and a whole l...
As one of America's most asked back speakers, Nancy's programs are sought out by those who want to raise the bar in customer service as well as their revenue.
A unique motivational and humorous presenter, Nancy's programs fit all industries and job titles. Her laugh out loud, dynamic presentations have been presented in dozens of countries around the world. Her topic of sales and customer service is universal.
The Best of The Telephone Doctor
The compilation of 54 articles covers all aspects of customer service and are organized into four easy-to-reference sections: Customer service, telephone service, human resources tips and voice mail/e-mail/cell ph...
How to Get Your Customers Swearing by You, Not at You
Faced with the challenge of developing effective customer service training? Not sure where to start? Whether you are a novice at the customer service game or an experienced facilitator, this book will make the development process fun and a whole l...
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