Topics
Customer Service Sales Branding Diversity, Equity... Retail Inspiration Corporate Culture Leadership Best-Selling Author Music / Entertain... Comedy / Humor
More topicsBooks
The Nordstrom Way to Customer Service Excellence:
Creating a Values-Driven Service Culture
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service
In this new edition of the management classic, the authors explor...
The Mom & Pop Store:
True Stories From The Heart Of America
The Mom & Pop Store is a celebration of the history of small, independent retail and the story of how these shops thrive on attentive customer service and community support for local...
Category Killers:
The Retail Revolution and Its Impact on Consumer Culture
The Astonishing Impact of the "Megaretailer" on Competition, Communities, and Consumers
Retail is a dynamic and often ruthless world that equally influences, and is infl...
Amazon.com:
Get Big Fast
In Amazon.com Jeff Bezos built something the world had never seen. He created the most recognized brand name on the Internet, became for a time one of the richest men in the world, and was crowned "the king of cybe...
Robert Spector Profile
Robert Spector is one of America's leading experts on customer experience and employee experience.
He is the author of the business book classic THE NORDSTROM WAY: The Inside Story of America's Number One Customer Service Company. BusinessWeek says, "For anyone looking to understand customer service at its best, this book bubbles with insights."
Topics
Customer Service Sales Branding Diversity, Equity... Retail Inspiration Corporate Culture Leadership Best-Selling Author Music / Entertain... Comedy / Humor
More topicsBooks
The Nordstrom Way to Customer Service Excellence:
Creating a Values-Driven Service Culture The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values...
The Mom & Pop Store:
True Stories From The Heart Of America The Mom & Pop Store is a celebration of the history of small, independent retail and the story of how these shops thrive on attentive customer service and community support for local businesses. With the b...
Category Killers:
The Retail Revolution and Its Impact on Consumer Culture The Astonishing Impact of the "Megaretailer" on Competition, Communities, and Consumers Retail is a dynamic and often ruthless world that equally influences, and is influenced by, the con...
Amazon.com:
Get Big Fast In Amazon.com Jeff Bezos built something the world had never seen. He created the most recognized brand name on the Internet, became for a time one of the richest men in the world, and was crowned "the king of cyber-commerce." Yet...