Recognized for over than 20 years as one of the leading authorities on customer-focused relationship management strategies, Dr. Martha Rogers is an acclaimed author and business strategist and a founding partner of Peppers & Rogers Group, the world’s premier customer-centric consultancy. Her experience in documenting customer value, and her expertise in applying “out-of-the-box” thinking make her equally popular among the global media, speaking event planners, and corporate and association leaders who are eager to learn more about customer-centric concepts and methodologies. Martha has also co-authored nine bestselling books with Don Peppers, including their latest title, Extreme Trust: Honesty as a Competitive Advantage. Martha’s thought leadership and presentations focus on the fields of marketing technology and social media, relationship management, and business development.