A Bold Blueprint for Raising Customer Scores
This book proves that WOWING the customer is NOT the way to raise your customer scores. Ross Shafer has developed a system whereby companies achieve higher scores (and sustained loya...
How to Accelerate the Outcomes You Want
This book is for both experienced leaders – and for young people starting out who want to be more in control of their careers. This is about reinventing your skill sets and taking full re...
The Cure for Creeping Complacency
Do you sense that complacency is creeping into your successful company? Do you find you are not as reactive as you once were? Have you lost the "industry buzz" that made you famous? I...
Bulletproof Tactics That Will Put You In High Demand Absolutely Necessary will be a career-long resource for business leaders and team members who want to become an important contributor - a valued voice to any organizat...
ROSS SHAFER has the most peculiar background of any speaker on CHANGE.
He has authored nine business books yet also won international stand-up comedy competitions. He's earned six TV Emmys as a network talk and game show host yet credits his success to reselling bicycles at age 13. He flipped cars at 15 and flipped homes at 18. After college at 21, he started buying and selling companies. The common denominator is a burning pursuit of excellence that has driven Ross to the top of every field he's entered.
A Bold Blueprint for Raising Customer Scores
This book proves that WOWING the customer is NOT the way to raise your customer scores. Ross Shafer has developed a system whereby companies achieve higher scores (and sustained loyalty) by eliminatin...
How to Accelerate the Outcomes You Want
This book is for both experienced leaders – and for young people starting out who want to be more in control of their careers. This is about reinventing your skill sets and taking full responsibility for y...
The Cure for Creeping Complacency
Do you sense that complacency is creeping into your successful company? Do you find you are not as reactive as you once were? Have you lost the "industry buzz" that made you famous? If this sounds fami...
Bulletproof Tactics That Will Put You In High Demand
Absolutely Necessary will be a career-long resource for business leaders and team members who want to become an important contributor - a valued voice to any organization. Shafer and Burger ha...
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