Teri Yanovitch brings a powerful combination of customer service expertise and a real how-to approach to her audiences. She honed her skills with the best of the best in their industry. Customer service expert Teri Yanovitch has been on the frontline of the customer experience... More about Teri Yanovitch

Patrick Henry is an author, songwriter, and performance keynote speaker who believes “If you can’t create an emotional connection with your members…you’re going to lose them.” Patrick teaches four mindsets to building an extraordinary customer experience. As a former Nashville songwriter and humorist on the... More about Patrick Henry

From her many years working with companies that range from very large global tech companies to small very small innovative start-ups, Patty saw first-hand how companies can become slow and complacent and employees become cynics and whiners. She spent 14 years at Netflix experimenting with... More about Patty McCord

Having worked for The Walt Disney Company for some 25 years, Duncan Wardle now serves as an independent innovation and design thinking consultant, helping companies embed a culture of innovation and creativity across their entire organization. Leveraging a unique Design Thinking process, Duncan Wardle’s clients... More about Duncan Wardle

Bill Wooditch built a $100 million company from the ground up from the foundation of the philosophy he lives to this day: “To receive value, you first have to give value.” Bill’s message is undeniably great, and it has elevated him to an iconic status... More about Bill Wooditch