Mitch Lowe was one of the early pioneers in the movie rental industry opening video rental stores in the early 1980’s building a chain of stores in Northern California called Video Droid. Mitch was active in the trade association representing that nascent industry and served... More about Mitch Lowe

Myka Meier proudly opened Beaumont Etiquette to bring a fresh and modern perspective to the industry. Breaking down the stereotype that etiquette is perceived as outdated or inaccessible, Myka designed innovative and empowering etiquette courses with a modern spin — that is not intimidating to... More about Myka Meier

Teri Yanovitch brings a powerful combination of customer service expertise and a real how-to approach to her audiences. She honed her skills with the best of the best in their industry. Customer service expert Teri Yanovitch has been on the frontline of the customer experience... More about Teri Yanovitch

Patrick Henry is an author, songwriter, and performance keynote speaker who believes “If you can’t create an emotional connection with your members…you’re going to lose them.” Patrick teaches four mindsets to building an extraordinary customer experience. As a former Nashville songwriter and humorist on the... More about Patrick Henry

From her many years working with companies that range from very large global tech companies to small very small innovative start-ups, Patty saw first-hand how companies can become slow and complacent and employees become cynics and whiners. She spent 14 years at Netflix experimenting with... More about Patty McCord