Terry Jones’ experience of being on the cutting edge of innovation and change helped him become the founder of Travelocity.com, chairman of Kayak.com and Chief Information Officer at American Airlines/Sabre. Terry’s tools for being ahead of the curve in this rapidly changing world have helped many companies over the last five years advance quicker than their competitors. His keynotes inspire attendees to implement his program into their lives to change the way they do business for the better.
The Business of Innovation
The business of innovation explains real-world innovation. This is not an academic exercise but a keynote filled with real-world examples drawn from Terry’s long experience with innovation in companies large and small.
Terry will cover:
- Where the best ideas originate in a company.
- How to create a culture of innovation.
- How to experiment and be ok with failure.
- How to kill a project, not a person.
- How to fail fast and adapt.
- How to play to your strengths.
- How to build a 21st-century team.
- What are two pizza teams?
- How to listen in a new way.
- How to do more with less.
- How to look beyond what is immediately apparent.
- Why there is more than one right answer.
- How to review ideas effectively.
- Can you go with your gut?
Building Digital Relationships
How will your customer contact you today? In the store, via the phone, on your website, read a tweet, friend you on Facebook? There is no way to know. Building Digital Relationships gives your audience the keys to unlock the mystery of how to connect with customers online. While face to face isn’t going away, businesses that don’t have an effective online relationship strategy are being left behind. Terry can educate your audience in all phases of the digital conversation from search to social media, using real-world examples drawn from his long experience in the online world.
You have to carefully build a relationship with a prospect to turn them into a customer and then a long-term customer. Terry’s keynote takes audiences through the stages of digital relationships so they can redesign their customer processes for the digital age.
Social Media is key to building digital relationships. Terry will explain
- Now that I have 5,000 friends, what do i do with them?
- What are companies working on in Social and what should they be working on?
- How to compare social and mobile commerce
- How the social feedback loop improves produce consideration
- How social has made very sales channel a service channel
- How twitter will change your customer service rules
- How twitter and Facebook can revolutionize your product research
- How you should organize for social media
“You brought so much passion and energy to your event in New York…I’m certain that our program in France will be all the more successful thanks to your participation.”
“Your comments created quite a bit of conversation among our executives and that’s just what I was hoping for! Thank you for help make the conference a success.”
“His willingness to share his knowledge and his ability to open the minds of our audience and focus on their future in the online world was remarkable.”